8D Problem Solving Techniques & Application
Description
This training presents the 8D model as an efficient and effective methodology for determining, planning, verifying, and documenting corrective actions.
You will be introduced to planning for improvement using easily understood and implemented tools that will result in effective actions.
The tools within the 8D model establish a method by which various teams with diverse backgrounds can determine which planning steps are necessary and will result in positive actions.
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The 8D approach assists teams in ensuring that all necessary steps are addressed to solve problems efficiently and effectively.
Course Features
Sessions: 1
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Duration: 3 hours
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Cost: $100
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Delivery: In Class
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Instructors: Sam D.
Learning Objectives
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Define the 8D Approach
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Establish a team for 8D problem solving
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Evaluate the differences between good and bad corrective actions
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Develop Fishbone diagrams
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Conduct 3 Legged 5-Why analysis
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Identify Corrective Actions
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Implement Corrective Actions
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Validate effectiveness of Corrective Actions
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Develop and congratulate the teams
Training Outline
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Performing an effective and accurate containment utilizing a containment sheet
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Total defective parts shipped
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Updated total of defective parts found during sorting
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Total amount of suspected parts on site, in transit and at customer location
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Calculated sorting rate at customer location
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Cumulated cost sorting at customer location
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Forecasted cost of sorting based on sorting rate
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Obtaining all required information from customer regarding defective part to form accurate problem statement and requesting the return of part for further analysis by team
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Establishing interim process controls to detect failure until root cause of problem is accurately identified and permanently corrected.
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​e.g., Issuing a Quality Alert with set control of extra operator online for 100% visual inspection of defect or all parts are to be rechecked for defect and repacked at designated sorting area after production
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Perform Investigation utilizing:
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Part defect history​
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Date when part was produced
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Inspection data
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Tooling records
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Interview with operator during time of failure
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Identifying any irregular environmental circumstances which may enable special cause occurrences (e.g., power outage)
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Identifying any irregularities in process controls when defect was produced
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Establish a problem solving team with all required experts and schedule an 8D meeting with team
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Perform Fishbone Diagram Analysis to narrow down the areas of focus as to what caused the failure.
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Conduct 3 Legged 5-Why analysis
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Identify Corrective Actions
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Implement Corrective Actions
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Validate effectiveness of Corrective Actions by utilizing effective data collection methods to show customer as evidence
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Review case studies and scenario-based testing for application of learned knowledge